Library Notifications: Troubleshooting

Find solutions to common problems related to Wright Library patron account notifications. (Account notifications are independent of library newsletters.)

FAQ about Notifications

I want to change or check my notification preference.
I am not receiving email notifications.
I am not receiving text notifications.
I am getting phone calls from the library, but they don't say anything.
I am getting multiple phone calls a day from the library.

I want to change or check my notification preference.

With proper ID, we can update your contact preferences when you visit the library.

Or, check your account online anytime by logging in with your library card number and PIN (usually the last 4 digits of your phone number). From the My Record section of your account, click Contact Information and Preferences to verify all your contact details are up-to-date. If you notice an error in your phone number, email address, or anywhere else, you can correct it and submit the change so we can update our records.

My Account page screenshot

I am not receiving email notifications.

First, confirm that we have the correct email address on file-- either by visiting one of the library's service desks, or by checking your Contact Information and Preferences online (see above).

If we have your email address correct, then check your spam, clutter, or promotions folder. Most often, automated emails are hidden  because your mail filters are flagging or sorting our messages as some kind of junk mail. The easy fix is usually to add notifications [at] wrightlibrary [dot] org to your contacts or "approved senders" list.

(Make sure you replace [at] with @ and [dot] with a dot. We've written it out this way to reduce the amount of spam sent to that address.)

You can also do an all-mailbox search for notifications [at] wrightlibrary [dot] org to find past messages; they're likely in some hidden folder. If you find a message from us, click and drag it into your inbox, or click a "Not Spam" button if you see one. Exactly how to do this depends on your email provider and your device. Here are instructions for some common email services.

From a desktop computer:

From a mobile device:

Need help? Visit the library and log into your email on one of our public computers, and we can walk you through it. *Make sure you know your email password so you can sign into your account!

I am not receiving text notifications.

Changing mobile carriers can impact whether you receive library SMS notifications. Make sure we have the right mobile carrier on file for your current phone number. Check your notification preferences.
If your mobile carrier isn't listed, let us know and we can look into it.

Getting phone calls from us that don't say anything?

Try saying "hello" when you answer! It might sound odd, but even if you expect a recording, our phone notification system won't play the recorded message until it knows a person has answered.

Getting repeat phone calls in the same day?

Let the recorded message play for at least 5 seconds, or else don't answer and let the call go to voice mail. If you answer a notification call but hang up within the first 5 seconds, our phone system considers the call to be "unsuccessful" and will try you again later.

Still need help?

Feel free to contact us with other questions.